Laptop and dock compatibility

[JMoll]

Is the HP Laptop PC 15-dw4000 IDS Base Model compatible with the HP USB-C Dock G5?  When I connect dock to laptop, dock shows that power is on, but does not charge the laptop; nor does it display to monitor.  I was able to connect laptop directly to monitor with no issue.

[banhien]

@JMoll 

The specs of your machine is

             https://support.hp.com/ca-en/document/ish_6514578-6514678-16

It ONLY has 1 hopeless USB 3.2 Gen 1.0 Type-C port; 5 Gbps signaling rate (data transfer only; charging or external monitors not supported) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Other option: :   https://support.hp.com/au-en/document/c05357751

In short: They are NOT compatible.

>>>> I was able to connect laptop directly to monitor with no issue.

Do you mean using HDMI port ?

Regards