Laptop and mcafee

[DaveB7]

My brand new HP laptop is trying to install the Mcafee software and has reached a blue screen that just says “preparing to configure Windows Don’t turn off your computer”

it has been doing this for ages I mean 15 - 20 minutes plus.

Is this normal.

Have to say I just wish I’d gone the extra cash and bought an Apple machine that doesn’t need conflicting software to be installed.

Any advice other than return the machine as unfit for purpose would be appreciated.

ps it would help if Hap had a telephone backup in the evenings.

[The_Fossette · Accepted solution]

Hi @DaveB7,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand the computer is stuck in a preparing to configure windows screen.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to inform you that the message you are getting is the Windows update. As you have mentioned that the computer is brand new, there will be a lot of Windows updates which need to be installed on the computer. Usually, the time depends on the number of updates getting installed and sometimes it may take hours to complete this process.

I recommend you wait until these updates get installed and once all the updates are installed the computer should work just fine.

Hope that answers your question and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[DaveB7]

Thanks for your advice the machine did indeed eventually burst into life and is now working great. Could I suggest that you add a note into the delivery packaging to the effect that uploading Mcafee will take upwards of an hour, thus negating customer fears that the machine has crashed.

[A4Apollo]

Hi! @DaveB7, I am the Mr.Robot. It looks like you were interacting with @The_Fossette, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

I am happy to hear that your issue got resolved. And sure we will make a note.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂