Laptop crashing

[Moekaa]

Hello i have an HP laptop and this week it has been doing very weird and randomly turning off 

Since today when i loggon it crashes and shows weird pixels 

Can anyone help me

[Garp_senchau]

@Moekaa, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're experiencing hardware or software issues with your HP 14-inch Laptop PC 14-f1000. Here are a few steps you can take to troubleshoot this problem:

Check for Overheating:

• Ensure your laptop is not overheating. Make sure it is placed on a flat, hard surface and that the air vents are not blocked.
• Listen for the fan; if it's constantly running at high speed, the laptop might be overheating.

Run Windows Updates:

• Make sure your Windows operating system is up to date. Go to Settings > Update & Security > Windows Update, and check for updates.

Check Drivers:

• Update your graphics drivers. You can do this through Device Manager. Right-click on the Start menu and select Device Manager > Display Adapters > [Your Graphics Card], then right-click and select Update driver.

Run HP Support Assistant:

• Use the HP Support Assistant tool to check for any updates or diagnostic alerts. This software can help identify issues with your laptop.

Perform System Diagnostics:

• Restart the laptop and press the F2 key repeatedly when the HP logo appears. This will take you to the system diagnostics page. Run the available tests to check for hardware faults.

Check for Malware:

• Run a complete scan with Windows Defender or another trusted antivirus program to ensure there are no viruses affecting your system.

Safe Mode Troubleshooting:

• Boot your laptop in Safe Mode to see if the problem persists. This helps identify if the issue is driver- or software-related.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,