Laptop does not charge unless shut completely off, used to charge just fine

[cbolser]

Recently my notebook stopped being able to charge without it being completely shut off. It used to be able to charge just fine with that computer running. When it turns on, it does not even display that it is plugged in. The light next to the charging port doesn't turn on and it just doesn't charge. Once turned off however, it turns orange and it charges the computer. I have tried the whole uninstall the ACPI battery moniter driver thing and it didn't solve the issue.

[A4Apollo]

Hi! @cbolser, Thanks for stopping by the HP Support Forums!

Don't worry I'll to help you out. Please answer a few questions below in order to assist you better.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter or battery?

Are you using an HP genuine AC adapter?

Were there any recent windows update on the PC?

Does your laptop shutdown when you unplug the charger from your PC?

Excellent description and a great diagnosis done. It is greatly appreciated.

Let's start troubleshooting now to isolate the issue.

Try updating the BIOS and chipset drivers on the PC and check if it helps.

You can update drivers on your PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Check if the pin inside the DC or charging port is bent or broken.

Please perform below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Also, Try performing a hard reset on your laptop and check if it helps.

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

   The computer starts normally or a startup menu opens.

   NOTE: 

   If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

Refer this article to further troubleshoot battery issues with your laptop. Click Here

Also, try running a battery test on your PC and check if the battery is functioning correctly.

You can run a battery test from F2 refer this article to know more information. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the laptop.

Please contact HP support for further assistance. Click Here

Let me know how it goes!

Happy Weekend! 🙂

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