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Honor Student
Posts: 3
Member Since: ‎11-09-2016
Message 1 of 7 (7,512 Views)
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Laptop does not detect android mobile phone

Product Name: HP notebook ac 033 tx
Operating System: Microsoft Windows 8.1 (64-bit)
When I try to connect my android mobile phone with my laptop, it does not detect it .but it detect pendrive, etc. It does not detect on MTP mode ( media transfer) , on camera mode it shows internal storage on mobile phone .
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Accepted Solution

Re: Laptop does not detect android mobile phone

Hi! @Boobalan77, Welcome to HP forums.

 

I understand that your laptop is not recognizing any android mobile phones.

 

Try few steps recommended below.

 

Press Windows Key + X and choose Device Manager from the menu.
Locate your Android device, right click it and choose Update Driver Software.
Click Browse my computer for driver software.
Now click on Let me pick from a list of device drivers on my computer.
From the list choose MTP USB Device and click Next.
After the driver has been installed, your Android device should be recognized.

If the issue still persists Use a different USB cable, Install driver from phone manufacturers website and Enable USB debugging on your phone.
 

 

Please let me know the outcome.

Cheers! Smiley Happy

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HP Support Agent
Posts: 8,338
Member Since: ‎01-29-2014
Message 2 of 7 (7,480 Views)

Re: Laptop does not detect android mobile phone

Hi! @Boobalan77, Welcome to HP forums.

 

I understand that your laptop is not recognizing any android mobile phones.

 

Try few steps recommended below.

 

Press Windows Key + X and choose Device Manager from the menu.
Locate your Android device, right click it and choose Update Driver Software.
Click Browse my computer for driver software.
Now click on Let me pick from a list of device drivers on my computer.
From the list choose MTP USB Device and click Next.
After the driver has been installed, your Android device should be recognized.

If the issue still persists Use a different USB cable, Install driver from phone manufacturers website and Enable USB debugging on your phone.
 

 

Please let me know the outcome.

Cheers! Smiley Happy

MrRobot
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎11-09-2016
Message 3 of 7 (7,464 Views)

Re: Laptop does not detect android mobile phone

I try the above mentioned solution. Still the problem does not solved.
HP Support Agent
Posts: 8,338
Member Since: ‎01-29-2014
Message 4 of 7 (7,445 Views)

Re: Laptop does not detect android mobile phone

Hey there! @Boobalan77, thanks for the response.

 

Please try few steps recommended below.

 

 

On your computer go to My Computer.
Click with the mouse right click and hit properties.
On the menu that appears, click hardware
Click on Device Manager.
When you tap out a list: universal serial bus driver (BUS)
Click the right mouse button and on "Enhanced Host Controller"
If it's disabled, you have to enable it.

For Android 4.2 or newer: Enter "Settings" < Click "About Phone" < Tap "Build number" for several times until getting a note "You are under developer mode" < Back to "Settings" < Click "Developer options" < Check "USB debugging"

 

 

Let me know if this works!

Have a great day! Smiley Happy

MrRobot
I am an HP Employee

Student
Posts: 1
Member Since: ‎12-22-2016
Message 5 of 7 (7,391 Views)

Re: Laptop does not detect android mobile phone

Hello, am very grateful for the advise, it worked like magic. i highly recoment it to any one.

 

Eitu


MrRobot wrote:

Hey there! @Boobalan77, thanks for the response.

 

Please try few steps recommended below.

 

 

On your computer go to My Computer.
Click with the mouse right click and hit properties.
On the menu that appears, click hardware
Click on Device Manager.
When you tap out a list: universal serial bus driver (BUS)
Click the right mouse button and on "Enhanced Host Controller"
If it's disabled, you have to enable it.

For Android 4.2 or newer: Enter "Settings" < Click "About Phone" < Tap "Build number" for several times until getting a note "You are under developer mode" < Back to "Settings" < Click "Developer options" < Check "USB debugging"

 

 

Let me know if this works!

Have a great day! Smiley Happy


 

Honor Student
Posts: 3
Member Since: ‎11-09-2016
Message 6 of 7 (7,373 Views)

Re: Laptop does not detect android mobile phone

sir ,i try the above mentioned option it does not detects.i right click my mobile phone on portable device at device manager ,it shows request time out & does not install the mtp usb device. help me to solve the problem permanently.

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Honor Student
Posts: 4
Member Since: ‎03-19-2017
Message 7 of 7 (7,268 Views)

Re: Laptop does not detect android mobile phone

If you connect your mobile in your windows 10 PC and it not duduct your mobile phone then check, MTP not detected in Windows 10 | Fix MTP Connection Problem on Windows 10 --------------------------------------- My Gear :- --------------------------------------- My Primary Mic - ...
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