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‎08-22-2020 01:02 PM

HP Recommended
Product: Envy x360 - 13y023cl
Operating System: Microsoft Windows 10 (64-bit)

Please help!

I have a HP ENVY x360 - 13-y023cl laptop that has a 4k display. Everytime I try to connect my laptop to a 4k TV using an HDMI cable it causes my computer to glitch out. The screen starts flickering/freezing up and eventually my laptop will crash and blue screen and have to restart. It only happens with 4k TVs/monitors, I have connected it to many 1080p TVs and it works just fine. Also the 4k TVs never receive any signal from my laptop. I've tried updating drivers but either I didn't all the right ones or it didn't help. I don't know what else to try.

 

Thank you!

1 REPLY 1

‎08-22-2020 01:21 PM

HP Recommended

@borthy12 

 

A couple of resources for HDMI and 4k

 

Does it work?

Can HDMI Support 4K?

and, from the same people,

What kind of HDMI cable is needed?

Is HDMI 2.0 Needed for 4K?

 

 

References

 

HP ENVY x360 Convertible PC (model number 13-y0XX) - Maintenance and Service Guide

 

 User Guide

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY x360 - 13-y023cl 

 

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Dragon-Fur

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