Laptop freezes when left idle for more than 5 or 10 minutes

[leela_prasad]

My laptop freezes when left idle and I have to hard shut down and start the laptop again. It does not freeze when I am working for hours but the moment I leave it unattended it freezes with display shut, only power LED is on. I tried updating BIOS but did not work. Please help me with this problem.

[Jeet_singh]

@leela_prasad,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the laptop freezes. Don't worry we'll work together to find a solution for you.

To provide you with an accurate solution, I'll need a few more details:

Have you made any software or hardware changes on the computer?

Have you performed any troubleshooting steps before posting?

Did you try to run any test on the computer? Do you have any Anti-Virus program installed on your PC? If so, have you tried to run a complete scan.

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).

If the test fails, I recommend you contact our HP phone support for further assistance.

If the test passes, I would suggest you try to update the Bios, Chipset and graphics card drivers on your computer from our HP Support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

HP PCs - Computer Locks Up or Freezes (Windows 10, 😎

Let me know how it goes and you have a great day!

Let me know how that pans out,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,