01-23-2020 03:15 PM
My laptop details are here
Laptop Type - HP Notebook
Product Number - V5D75PA#ACJ
Windows version - Windows 10 Pro 64-bit Version: 18363.592
My laptop getting shut down with a cut sound randomly, Sometimes it works for hours and sometimes it shut down in minutes. This is so random.
My laptop is not heating and CPU fan also seems to work fine.
I have tried the following things so far
- Tried the hard reset.
- Reinstalled the battery PCI driver after reducing the battery level 15 % and restarting the machine.
- Updated BIOS and all drivers from HP support assistant.
- Windows 10 is also up to date.
Please let me know what problem can it be or how can I troubleshoot it and fix it,
Any help will be so helpful.
01-27-2020 05:47 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is shutting down randomly.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee