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‎06-14-2021 08:13 AM

HP Recommended
Product: HP Laptop 15s-gr0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi

My laptop gets stuck every time i log into microsoft teams and even the task manager will not work. Finally i have to long press the power button to restart the computer each time. i am not able to operate my daughters online classes in Teams.

Should i up grade my computer in anyway to better my performance. Please help.

 

1 person had the same question
2 REPLIES 2

‎06-14-2021 10:11 AM

HP Recommended

@Ojus 

According to the HP specs, your model laptop has a Ryzen 5 processor -- and that is ample for what you are trying to do.

 

This is most likely a Teams setting, but since this is a Microsoft product, we have no way to diagnose or fix problems with it.

 

You would have to contact Microsoft Support to solve the Teams issue.



I am a volunteer and I do not work for, nor represent, HP
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‎06-15-2021 09:18 AM

HP Recommended

Hi Ojus,

I would like to help!!

Please refer to the link below to resolve the issue.

Laptop getting stuck in microsoft teams.How to fix? 

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