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‎09-25-2020 02:05 PM

HP Recommended
Product: HP 15
Operating System: Microsoft Windows 10 (64-bit)

I'm told there is a big prob with HP products following a Win 10 update ot communicating with HP updates. My webcam won't work -error message cannot communicate with drivers. When are you sending an update to remedy????

1 REPLY 1

‎09-28-2020 03:54 PM

HP Recommended

@KM66 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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