cancel
Showing results for 
Search instead for 
Did you mean: 
anand_663
New member
1 0 0 0
Message 1 of 3
90
Flag Post
HP Recommended

Laptop is extremely slow

15-BS289WM
Microsoft Windows 10 (64-bit)

Hi Community,

 

My laptop which is just over a year old performs very poorly. It takes all the time in world to just open a website . Also switching from one page to another and clicking on any event on a page is very time consuming. The performance of this laptop very slow. Could you please suggest how to resolve this. 

Thank you,

 

2 REPLIES 2
Level 15
Level 15
9,072 8,967 733 3,295
Message 2 of 3
57
Flag Post
HP Recommended

Laptop is extremely slow

Hello @anand_663 

 

Perform some basic hardware checks to rule out hardware problem

Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

Let me know the test results.

 

Back to Windows:

 

1. Optimize

- de-fragment your Hard Disk Drive (if you have hard disk drive) > https://www.tenforums.com/tutorials/8933-optimize-defrag-drives-windows-10-a.html

- run Disk Clean Up - cleanmgr.exe > https://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html

 

 

2. Remove unneeded and temporary files. Download and run BleachBit . Here are instructions

>> https://www.bleachbit.org/download

>> Some BleachBit instructions if needed >> https://docs.bleachbit.org/

 

 

3. Scan your PC for threats, viruses, malware...

 

3.1.... Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.

 

3.2.... Run AdwCleaner >>https://www.malwarebytes.com/adwcleaner/

 

Let me know in details if they found something and what it was....

 

 

4. Uninstall any programs you definitely do not use but you think might be a bit high on resources. You can uninstall them from Control Panel > Programs and features

 

5. Extra reading - read the official HP article about such problems >> https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=computer-slow

 

 

I am looking forward to your reply, results and details.

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
index.png
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
This video has been updated: https://youtu.be/-a-N_HfIZso Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
Reply
0 Kudos
Level 15
Level 15
18,868 18,810 1,757 4,157
Message 3 of 3
53
Flag Post
HP Recommended

Laptop is extremely slow

@anand_663 

Is it JUST opening websites, or does it affect other stuff, as well?

 

How about launching an application, does that take a long time?

 

How about creating a file and entering text -- does that take a long time?

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation