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‎07-17-2019 09:57 PM

HP Recommended
Product: Hp 15 energy star
Operating System: Unknown

My laptop my sister gave me keeps popping up with this message and won't let me do anything...

"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer,and then restart the installation." Over and over again. It did this after she was in the middle of updating windows during a storm and power went out

30 people had the same question
1 REPLY 1

‎07-18-2019 03:58 AM

HP Recommended

Hi,

First try performing HP hardware diagnostics on the PC and see if there are any hardware errors.

Turn off the PC by holding the power button. Turn on PC and continously keep pressing ESC until startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

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