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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Laptop keeps freezing and restarting

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12-08-2018 08:17 PM
Ok so I've had my laptop almost two years now with no problems. I've never damaged it or dropped it. All of a sudden it keeps freezing out of nowhere then the only way to get it to unfreeze is to restart it since the mouse is frozen too. Then after restarting it, it'll be fine for 30-40 minutes then randomly restart or freeze again. I've tried every trick i know so if someone could help me out here, that'd be great.
12-09-2018 12:09 AM
Welcome to the HP Support Community @hannahrl
To better assist you, the members will need the exact model number or product number of your laptop/desktop???
HP Notebook PCs - How Do I Find My Model Number or Product Number?
https://support.hp.com/us-en/document/c00033108
REO
PLEASE DO NOT POST ANY SERIAL NUMBERS