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‎12-08-2018 08:17 PM

HP Recommended
Product: Hp

Ok so I've had my laptop almost two years now with no problems. I've never damaged it or dropped it. All of a sudden it keeps freezing out of nowhere then the only way to get it to unfreeze is to restart it since the mouse is frozen too. Then after restarting it, it'll be fine for 30-40 minutes then randomly restart or freeze again. I've tried every trick i know so if someone could help me out here, that'd be great. 

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1 REPLY 1

‎12-09-2018 12:09 AM

HP Recommended

Welcome to the HP Support Community @hannahrl

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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