Laptop keeps shutting down without warning

[SeanG1]

Hi, I bought a my new laptop(HP 15-bw089na) about 2 months ago but it keeps shutting down radomly without any warning. I have not downloaded any weired software, just accepted the HP and Windows standard updates. It has done this since day 1. It can do this two times in one evening.

[KrazyToad]

Hi @SeanG1

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that your Notebook is randomly shutting down.

I could help.

I suggest you run an Extensive System Test on your Notebook. This might take 3 - 6 hrs. You can just start the Test and let it run. If the Notebook shuts down during the Test, then it would be a Hardware problem.

You can contact our Phone Support for Service Options.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

If the Notebook does not shut down and if all the Test pass, please back up your Data and perform a System Recovery.

- Turn off the computer.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Keep me posted how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[SeanG1]

Thanks very much. How do I do an extensive system test?

Sean

[KrazyToad]

Hi @SeanG1

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

🙂

[SeanG1]

Passed the extentive test with no problems. Will now do the system recovery

[KrazyToad]

Hi @SeanG1

Please perform the Recovery and let me know how it goes.

Thank you 🙂

[SeanG1]

I've completed the system recovery. Ive used the laptop for two evenings since and no prblems so far. All good so far.  I'll update again in a weeks time.

Thanks very much.

[SeanG1]

Hi,

Its been a few weeks since I completed the hardware teat and system recovery. The radom rebooting has now stopped. Thanks very much. 

I do get, occasionally, a blue screen saying ' Laptop has run into problems and we are collecting data'  afterwhich it reboots. I think it happens shortly after turning on and has happens approx once a week.  Any ideas?

Thanks

Sean

[SeanG1]

Hi,

After a few weeks with it all going well, my laptop has started to reboot again without any warning. It happens about once a day and I can see mo pattern.

Any suggestions?

Thanks

Sean