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‎08-29-2021 12:17 AM

HP Recommended
Product: Zbook 15 g6
Operating System: Microsoft Windows 10 (64-bit)

I am using a zbook 15 g6 and am trying to get it to charge via usb c. The first day I connected it to a docking station with a thunderbolt cable, the laptop was charging as expected with no problems at all. Now, it keeps giving me smart ac adapter power output is too low for this computer. The power output should not be a problem at all since it gives a sufficient output. What I remember doing before this problem occurred was installing some drivers off HP to fix my issue of not being able to connect to my monitors through thunderbolt, and going to the bios settings and enabling high resolution mode when connected to a usb c dp alt mode dock. I restored default bios settings and updated it to no avail. I noticed my laptop charges through thunderbolt when it is hibernating, but as soon as I turn it on, the LED charging light blinks for a little bit then turns off. I even tried holding the power button for 15 seconds to reset the battery, but that did not help either. This is definitely a software problem because I am able to charge other laptops just fine through my docking station. Could it be due a driver I installed? Thanks.

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