Laptop not charging to 100%

[864124-001]

I have a hp notebook and when I charge my laptop only charges to 83% then stops and when the battery goes down to like 30% it says its 30% but then to shuts off and says 0% what do I do, I've tried to go on BIOS nothing is there are battery manager. Please help

[Irfan_06]

Hi @864124-001,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

It sounds like your laptop's battery might be experiencing some issues. Here are some steps you can take to troubleshoot and potentially fix the problem:

Follow the below steps to perform the battery Test.

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

If the battery test fail, there is an issue with the battery and needs to be replaced.

If the battery test pass, update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[864124-001]

It doesnt work Today making laptop turned off at 70% I dont know why it is not working 

[Irfan_06]

Hi @864124-001,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the below steps to change the settings and let me know if that resolves the issue.

1. Power off your HP laptop if it is On.
2. Next, press the Power button to restart your PC. While the computer starts up, start pressing the F10 key to enter the HP BIOS Setup Utility.
3. Once in BIOS, use the right arrow key to open the Configuration tab. If not, open the Advanced tab.
4. Next, use the down arrow key and select Adaptive Battery Optimizer. If not available, select Power Management Options.
5. Press Enter and select Enabled to turn on Adaptive Battery Optimizer.
6. If your system has Power Management Options, then select the drop-down for Battery Health Manager and select Maximize my battery health. This setting maximizes the battery health by lowering the maximum battery charge level to 80%.
7. Next, press the F10 key to save the changes and exit.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[864124-001]

The Adaptive Battery Optimizer is not there

[Irfan_06]

Hi @864124-001,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support