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12-03-2019 10:32 AM
My laptop only charges when it's powered off or in sleep mode.
My laptop has been like this for about 6 months now, it's not a problem with the charging cable as I've tried different charging cables.
It's really starting to become a problem because Ive got uni work that I gotta get done.
My dad looked at it recently and did something that made it charge whilst turned on but that only lasted about 15 minutes.
I also know alot of other people have had similar problems and was wondering if anyone had figured it out yet.
12-05-2019 02:28 PM
@Edenisobella Welcome to HP Community!
I understand that laptops only charge when it is turned off.
I suggest you start with a hard reset: Click here for steps,
When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:
If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.
Please try a different battery on the unit as well.
Do not buy the battery and adapter. It is only for testing.
Use spare ones that they may have. If it works correctly, then you could think of buying it.
Meanwhile, also, try the below:
Steps to uninstall the ACPI drivers
Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.
Then restart the computer and check again.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
12-07-2019 07:32 AM
I understand your concerns.
I would suggest you to contact our phone support in this regard.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Have a nice day!!