Laptop power issue

[JeromeBuena]

Hello,

my laptop battery charges when laptop is shut down but it doesnt charge when it is turned on. It might be some BIOS issue?

Thanks

[Raj_05]

Hi @JeromeBuena,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like a frustrating issue. If your OMEN by HP 16.1-inch Gaming Laptop PC charges while powered off but not while on, it might be related to several possible causes. Here are a few steps to help diagnose and potentially resolve the issue.

Check Power Settings:

• Go to Control Panel > Hardware and Sound > Power Options.
• Click on Change plan settings next to your selected power plan.
• Click on Change advanced power settings.
• Expand the Battery section and ensure that the settings are correct, especially under Battery charging.

Update BIOS and Drivers:

• Visit HP’s support website and check if there's a BIOS update available for your model. Sometimes BIOS updates address power management issues.
• Make sure your power management and battery drivers are up to date. You can check this in Device Manager under Batteries.

Check the AC Adapter:

• Ensure the AC adapter and power cord are properly connected and are in good working condition. Try using a different AC adapter if you have one available.

Perform a Battery Calibration:

• Sometimes recalibrating the battery can resolve charging issues. To do this, fully charge the battery, then let it discharge completely until the laptop shuts down, and then charge it back to 100%.

Check for Hardware Issues:

• Inspect the laptop’s charging port for any visible damage or debris.

Reset BIOS Settings:

• Restart your laptop and enter the BIOS setup (usually by pressing a key like F2, F10, or ESC during startup).
• Look for an option to reset to default settings or optimized defaults. Save and exit.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support