Laptop randomly restarts

[cgx]

As the title says, randomly about 2 weeks ago my laptop HP Omen Max 16-ak0000 base model suddenly started to restart when on battery, for example i take it off the plug and it restarts or it would be on the battery and it would restart. It also restarts when it sleeps. I would put the laptop to sleep and it would suddenly restart. I have checked system logs it says Error: Secure Boot CA/keys need to be updated. This device signature information is included here.
DeviceAttributes: FirmwareManufacturer:Insyde;FirmwareVersion:F.04;OEMModelBaseBoard:8DD6;OEMManufacturerName:HP;OSArchitecture:amd64; BucketId: 5392e8f42da2f68efad8585e5fe156c3d7726eb1032d4212f2c11e9e79fade7c BucketConfidenceLevel: UpdateType: 0 HResult: The operation completed successfully.

It also says it failed to update.

Another log i found was: Error: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000013a (0x0000000000000011, 0xffff808f1d100140, 0xffff808f3607d510, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\111725-31781-01.dmp. Report Id: 1fa9f685-cd4f-42e2-a1ea-063afad43701.
Now I also checked the sleep settings through "powercfg /a" and i got the following results in the picture attached. I also tried updating windows and updating the bios but that didn't help. Can someone help me fix this please?

[Garp_senchau]

@cgx, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It looks like you're encountering multiple issues with your HP Omen laptop, including random restarts, sleep problems, and some firmware errors. Based on the error logs you provided, here are a few steps that might help resolve the issues:

Update Secure Boot Keys:

The error message about Secure Boot CA/keys needing to be updated is a sign that your system's Secure Boot settings might be misconfigured or outdated. To address this:

Restart your laptop and press F10 to enter the BIOS setup.

In the BIOS, go to the Boot tab.

Look for Secure Boot and ensure it's enabled. If it’s already enabled, try disabling it, saving changes, and then re-enabling it.

If there’s an option to Update Secure Boot Keys, select it and follow the prompts.

After updating the Secure Boot keys, save the changes and exit the BIOS.

Perform a System Diagnostics Test:

Restart your laptop and press Esc during boot to bring up the Startup Menu.

Press F2 to run HP PC Hardware Diagnostics.

Run the System Test to check for any hardware failures, particularly with the battery, memory, and motherboard.

Check and Reset Power Settings:

The output of powercfg /a suggests that your system may be having trouble with certain power settings like hybrid sleep and standby modes. It might be worth resetting these settings:

Open Command Prompt as an Administrator.

Run the following command to reset all power settings: powercfg -restoredefaultschemes

Then, run the following command to check if sleep states are now available: powercfg /a

If the system still does not support certain sleep states, ensure that the Fast Startup option is disabled in the Control Panel > Power Options > Choose what the power buttons do.

Update BIOS:

Since you've already attempted to update the BIOS, ensure you are using the latest version for your specific model:

Go to the HP Support Website and enter your laptop model.

Download and install the latest BIOS update.

Sometimes, it’s helpful to reset the BIOS settings to default after updating. You can do this from within the BIOS setup by selecting Load Defaults or Reset to Default.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[cgx]

I tried all of those the issue remains

[Garp_senchau]

Hey @cgx, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,