Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Laptop reset

HP Recommended
Not sure

Trying to reset to factory settings. Got stuck at 66%. Now it won’t restart properly, have to turn off and on manually. I am able to press escape button to bring me to a new menus but that is all. I also get an error message when I click f11 to try to reset again. If I just leave it then hp just flashes... please help as I’m meant to be giving this to a friend in 6 days!!  

Tags (2)
Level 21
Level 21
130,966 121,143 19,887 30,415
Message 2 of 2
Flag Post
HP Recommended



If your notebook was made in 2016 or later, it may be supported by the HP cloud recovery tool.


Here is an info link for how to use that utility.  You will need another Windows PC, and a 32 GB USB flash drive for this...


If your notebook is not supported by the cloud recovery tool, I will need to know the full model number or product number of your notebook in order to see what other options you have to get it working again.


Use this guide to find that information...please do not post the serial number...

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation