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‎11-10-2019 05:08 PM

HP Recommended
Product: HP Pavillion x360 m convertible

I’ve had this laptop for a little over a year now but I’ve barely used it because it has always run so slow. I put it up for a while but I’m now in school and need it on the regular.  It freezes non stop. Anytime I try to open something or exit out it freezes. I can’t even hit shut down I just have to push the power button until it turns off.

1 REPLY 1

‎11-13-2019 05:02 AM

HP Recommended

Hi @Keke4

 

Welcome to the HP Support Community. I'd be happy to assist you with the performance issue. 

 

Please try these steps - "Computer is slow" from this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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