Laptop running slow

[Keke4]

I’ve had this laptop for a little over a year now but I’ve barely used it because it has always run so slow. I put it up for a while but I’m now in school and need it on the regular.  It freezes non stop. Anytime I try to open something or exit out it freezes. I can’t even hit shut down I just have to push the power button until it turns off.

[asmita6658]

Hi @Keke4

Welcome to the HP Support Community. I'd be happy to assist you with the performance issue. 

Please try these steps - "Computer is slow" from this document. 

Hope this helps! Keep me posted. 

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