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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Laptop touchpad doesnt exist

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04-05-2023 12:00 PM
Hi, i bought a new laptop and the touchpad doesn't work or exist, checked device manage and mouse options, no touchpad, i saw similar problems on closed posts, but only solution was factory reset which i did and didnt solve it.
Solved! Go to Solution.
Accepted Solutions
04-14-2023 10:20 AM
Thank you for the reply, the only solution i found was upgrading to windows 11, it solved instantly
04-10-2023 09:17 AM
@RRufo
Welcome to the HP support community.
I understand that you are getting a touchpad issue with your notebook, I am glad to assist you.
Update the Bios, chipset, and drivers using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
- HPSA will automatically search for all the latest drivers for your Notebook
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
- Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee