Laptop turn off randomly without warning

[Abdel_Islam]

Hi,

i have been getting this problem with my laptop since november, it turns off without warning or the shuting down screen when not plug in

battery test are all good and i have to plug in the charger to turn it on.

It turn off randomly at 40 % or below but lately its doing it below 30%

When turn on battery percentage is the same 

is it a bug or something else pls help

I have an Hp omen 15-dc0084tx

Battery Details

[praveen196]

@Abdel_Islam Welcome to HP Community!

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http://support.hp.com/us-en/document/c03754824

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[Abdel_Islam]

Hi, 

Thanks for your reply, my product number is  4RJ78PA#ACJ

Please let me know if there is  a fix as i have already done a battery calibration

Hope hearing from u soon

[praveen196]

@Abdel_Islam 

Thank you for the update.

I suggest you start with a hard reset: Click here for steps, 

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do: 

  

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer. 

Please try a different battery on the unit as well.  

Do not buy the battery and adapter. It is only for testing. 

Use spare ones that they may have. If it works correctly, then you could think of buying it. 

  

Meanwhile, also, try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Also, please update the BIOS.

Have a nice day!!

[Abdel_Islam]

Hi,

Thanks for your reply, i don't think it comes from the charger because its happens when its unplugged and i don't have best buy in my place but have to leave the laptop in an Hp agency store for them to check.

I have already updated the BIOS to the latest and already uninstall the ACPI driver for the battery and its still the same

Where do u think the problem is coming ?

Thanks for helping out

[praveen196]

@Abdel_Islam

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option.

They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Or you can contact the local service center.

Have a nice day!!