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‎04-19-2020 02:00 PM

HP Recommended

I bought this laptop a month ago and it stopped charging while I am using it.  It will charge just fine if the power is off or the laptop is closed, but if it is opened, it stops charging.  It will die while I am using it even if plugged in.  Any ideas how to fix this?  I believe I have Windows 10 as my operating system.

1 REPLY 1

‎04-19-2020 07:07 PM

HP Recommended

@kspring19 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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