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srinaldi101986
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Message 1 of 2
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Flag Post

Laptop will not update

‎10-18-2020 08:27 AM

HP Recommended
Product: HP Beats 15 NOTEBOOK PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hi I bought an HP beats 15 Notebook PC, reset the whole computer and it's working fine but it will not update. I try to run HP update or Windows update and nothing will come up it just keeps spinning nothing ever updates. How do I fix this issue HP won't seem to help me every time I call them...

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WAWood
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Message 2 of 2
Flag Post

‎10-18-2020 09:51 AM

HP Recommended

@srinaldi101986 

Did you just buy this recently? Asking because these models came out in 2016 -- and if you just bought this, it's probably a used PC and in that case, there could be anything wrong with it, and no way to determine that in detail.

 

Also, HOW did you go about resetting this -- please provide the details regarding what you did.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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