• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Notebook - 15-db0011dx
Microsoft Windows 10 (64-bit)

Does anyone know why my HP laptop Model 15-db0011 dx won't accept any version of Windows 10 after version 1909.  Versions 2004(20H1), 20H2, 21H1 and 21H2 all fail?  I have tried everyone's suggestions from the Microsoft Community, but nothing works.

3 REPLIES 3
HP Recommended

Hello @gpascott 

Sorry to hear that you are having problems ... I would like to help you.

(1) Windows 10 Version 1909 -> End of servicing on May 11, 2021

It's simply too old and upgrade will not work...

 

(2The only solution and recommendation

--->>> Reinstall the operating system

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

Kind regards

HP Recommended

Thank you for your response.  I had already tried to do as you suggested, but the computer wouldn't accept the install.  I have since found the problem was an out-of-date bios driver, which I remedied, and have successfully re-installed Windows 10 to the latest version.   I appreciate your effort.

HP Recommended

@gpascott wrote:

Thank you for your response.  I had already tried to do as you suggested, but the computer wouldn't accept the install.  I have since found the problem was an out-of-date bios driver, which I remedied, and have successfully re-installed Windows 10 to the latest version.   I appreciate your effort.


You're welcome !

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.