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‎09-11-2022 01:26 PM

HP Recommended
Product: HP Notebook - 15-db0011dx
Operating System: Microsoft Windows 10 (64-bit)

Does anyone know why my HP laptop Model 15-db0011 dx won't accept any version of Windows 10 after version 1909.  Versions 2004(20H1), 20H2, 21H1 and 21H2 all fail?  I have tried everyone's suggestions from the Microsoft Community, but nothing works.

Category:
3 REPLIES 3

‎09-11-2022 01:52 PM

HP Recommended

Hello @gpascott 

Sorry to hear that you are having problems ... I would like to help you.

(1) Windows 10 Version 1909 -> End of servicing on May 11, 2021

It's simply too old and upgrade will not work...

 

(2) The only solution and recommendation

--->>> Reinstall the operating system

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

Kind regards

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
microsoft.com/en-us/software-download/windows10ISO
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎09-16-2022 07:32 AM

HP Recommended

Thank you for your response.  I had already tried to do as you suggested, but the computer wouldn't accept the install.  I have since found the problem was an out-of-date bios driver, which I remedied, and have successfully re-installed Windows 10 to the latest version.   I appreciate your effort.

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‎09-16-2022 07:34 AM

HP Recommended
@gpascott wrote:

Thank you for your response.  I had already tried to do as you suggested, but the computer wouldn't accept the install.  I have since found the problem was an out-of-date bios driver, which I remedied, and have successfully re-installed Windows 10 to the latest version.   I appreciate your effort.

You're welcome !

Good luck

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