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- Laptop won't accept Windows 10 versions after 1909

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09-11-2022 01:26 PM
Does anyone know why my HP laptop Model 15-db0011 dx won't accept any version of Windows 10 after version 1909. Versions 2004(20H1), 20H2, 21H1 and 21H2 all fail? I have tried everyone's suggestions from the Microsoft Community, but nothing works.
09-11-2022 01:52 PM
Hello @gpascott
Sorry to hear that you are having problems ... I would like to help you.
(1) Windows 10 Version 1909 -> End of servicing on May 11, 2021
It's simply too old and upgrade will not work...
(2) The only solution and recommendation
--->>> Reinstall the operating system
Use the official Microsoft method:
https://www.microsoft.com/en-us/software-download/windows10ISO
After installation is done, download and install HP drivers
https://support.hp.com/us-en/drivers
Kind regards
09-16-2022 07:32 AM
Thank you for your response. I had already tried to do as you suggested, but the computer wouldn't accept the install. I have since found the problem was an out-of-date bios driver, which I remedied, and have successfully re-installed Windows 10 to the latest version. I appreciate your effort.
09-16-2022 07:34 AM
@gpascott wrote:Thank you for your response. I had already tried to do as you suggested, but the computer wouldn't accept the install. I have since found the problem was an out-of-date bios driver, which I remedied, and have successfully re-installed Windows 10 to the latest version. I appreciate your effort.
You're welcome !
Good luck