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‎09-11-2022 01:26 PM

HP Recommended
Product: HP Notebook - 15-db0011dx
Operating System: Microsoft Windows 10 (64-bit)

Does anyone know why my HP laptop Model 15-db0011 dx won't accept any version of Windows 10 after version 1909.  Versions 2004(20H1), 20H2, 21H1 and 21H2 all fail?  I have tried everyone's suggestions from the Microsoft Community, but nothing works.

Category:
3 REPLIES 3

‎09-11-2022 01:52 PM

HP Recommended

Hello @gpascott 

Sorry to hear that you are having problems ... I would like to help you.

(1) Windows 10 Version 1909 -> End of servicing on May 11, 2021

It's simply too old and upgrade will not work...

 

(2) The only solution and recommendation

--->>> Reinstall the operating system

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

Kind regards

1 person found this reply helpful
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‎09-16-2022 07:32 AM

HP Recommended

Thank you for your response.  I had already tried to do as you suggested, but the computer wouldn't accept the install.  I have since found the problem was an out-of-date bios driver, which I remedied, and have successfully re-installed Windows 10 to the latest version.   I appreciate your effort.

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‎09-16-2022 07:34 AM

HP Recommended
@gpascott wrote:

Thank you for your response.  I had already tried to do as you suggested, but the computer wouldn't accept the install.  I have since found the problem was an out-of-date bios driver, which I remedied, and have successfully re-installed Windows 10 to the latest version.   I appreciate your effort.

You're welcome !

Good luck

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