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HP Recommended
HP spectre X360
Microsoft Windows 10 (64-bit)

My laptop has slowly been having charging issues for the last few months, steadily getting worse. It would occasionally not register the charger, the light not turning on or charging, then it would. It went like this for awhile until it got to the point I try about a hundred times and it will read it as charging, but if I move the computer it will stop. I have done all the trouble shooting options, my ports are fine as they work with everything other than the actual charger, and so is my computer battery itself. Everything is up to date with software and general updates.  I am worried it could be hardware, as I've seen other HP Spectre  users have similar issues and it ends up being the mother board or other hardware issues. My warranty is up unfortunately. This is a great laptop, I have had zero issues the past 3 years other than this new one that has shown up. I'm incredibly disappointed, this is my first time going with HP and it has been pretty reliable. The only other thing I thought it maybe could be is the charger itself, but it appears to be in great shape. Any other ideas or things I can try before my laptop dies and I am unable to charge it? 

Thank you!

1 REPLY 1
HP Recommended

@minkaleigh
Thank you for posting on the HP Support Community. 

 

This sounds like hardware related issue with the computer,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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