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X360
Microsoft Windows 10 (64-bit)

Help to resolve in my laptop not working Both CTRL keys properly please give some suggestion 

1 REPLY 1
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@Santhoshkanna,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the CTRL keys are not working correctly on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you keys not working in any specific software/application?

Have you tested the CTRL keys on word or notepad?

 

Meanwhile, I recommend you uninstall the keyboard driver from device manager and then restart the computer and check.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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