Left Side (USB 3.0) USB Ports Not Working

[VeryCoolGuy]

Hi,

The first:

BTH\MS_BTHLE

The second:

BTH\MS_BTHBRB

If you need more info than that, let me know.

Thanks.

[REO51ST]

@VeryCoolGuy

Install these and reboot.

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71815.exe

REO

[VeryCoolGuy]

Hi there,

I don't know if these are installing properly. They download and run fine, but after I click Next and so forth and they finish extracting the files the window just vanishes and nothing else happens. The mouse makes that "loading" kind of icon for a second or two, but that's it. I let this happen for both files, assumed they had installed, and rebooted. 

Both unknown devices are still present in Device Manager.

Sorry for the trouble, let me know what to do next.

[REO51ST]

@VeryCoolGuy

For now keep uninstalling the USB devices and rebooting.

REO

[VeryCoolGuy]

Ok, so I uninstalled the two Unknown Devices and they've since disappeared. I also uninstalled the rest of the grey USB controllers and now get this:

https://imgur.com/a/Fi0Ad

This seems like progress, since one of them is now solid and has a problem icon, but let me know what I should do next.

Thanks for all the help!

[VeryCoolGuy]

Just wanted to bump this. The ports still aren't working but it looks like the problem is slowly becoming clear?

[VeryCoolGuy]

Also, after a reboot things have changed yet again.

Here's the current USB Controller look:

https://imgur.com/a/ozTsk

[REO51ST]

@VeryCoolGuy

Sorry for the delayed response but I had to ship 3 different orders out today.  "13,750 laptops total"

I need a

I think this should be the last push.

Thank you for giving me time to respond.

Post the hardware ID's for the last ones left.

REO

[VeryCoolGuy]

That's no problem! Thanks for taking the time to help.

So this is the current look of my Device Manager:

https://imgur.com/a/COBRq

In order, including the ones that aren't grey'd out, the hardware IDs are:

Generic USB Hub

USB\VID_8087&PID_8000&REV_0004

USB\VID_8087&PID_8000

Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

PCI\VEN_8086&DEV_9C31&SUBSYS_2281103C&REV_04

PCI\VEN_8086&DEV_9C31&SUBSYS_2281103C

PCI\VEN_8086&DEV_9C31&CC_0C0330

PCI\VEN_8086&DEV_9C31&CC_0C03

Standard Enhanced PCI to USB Host Controller 

PCI\VEN_8086&DEV_9C26&SUBSYS_2281103C&REV_04

PCI\VEN_8086&DEV_9C26&SUBSYS_2281103C

PCI\VEN_8086&DEV_9C26&CC_0C0320

PCI\VEN_8086&DEV_9C26&CC_0C03

Unknown USB Device (Configuration Descriptor Request Failed)

USB\CONFIG_DESCRIPTOR_FAILURE

Unknown USB Device (Device Descriptor Request Failed)

USB\DEVICE_DESCRIPTOR_FAILURE

Unknown USB Device (Invalid Device Descriptor)

USB\DEVICE_DESCRIPTOR_VALIDATION_FAILURE

Unknown USB Device (Port Reset Failed) [The one in solid and with an alert icon]

USB\RESET_FAILURE

Unknown USB Device (Set Address Failed)

USB\SET_ADDRESS_FAILURE

USB Composite Device

USB\VID_04F2&PID_B45E&REV_2869

USB\VID_04F2&PID_B45E

USB Composite Device [2]

USB\VID_0D8C&PID_0005&REV_0100

USB\VID_0D8C&PID_0005

USB Root Hub

USB\ROOT_HUB20&VID8086&PID9C26&REV0004

USB\ROOT_HUB20&VID8086&PID9C26

USB\ROOT_HUB20

USB Root Hub (USB 3.0)

USB\ROOT_HUB30&VID8086&PID9C31&REV0004

USB\ROOT_HUB30&VID8086&PID9C31

USB\ROOT_HUB30

Thanks again!

[REO51ST]

@VeryCoolGuy

I'm sorry but WOW.

From your pic's it didn't look that bad.

Sorry after all this go to settings and do a Reset." Reset This PC "

https://support.hp.com/us-en/document/c04742289

Tim