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SolaireUwU
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Message 1 of 6
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Light issues

HP Recommended
Obelisk
Microsoft Windows 10 (64-bit)

So recently i noticed my Light settings had went back to the defaults, so went to the control center and it had already been updated. I tried to change them back, but they were still there, it just didn't change at all. Is there a way to fix this, ive deleted the control center sooooo im kinda just confused why its not working 

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praveen196
HP Support Agent
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Message 2 of 6
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@SolaireUwU Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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SolaireUwU
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Message 3 of 6
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It is an Omen by Hp Obelisk Desktop 875-0014, PN is 4NM65AA#ABA. Problem is still there even after downloading the bios files and deleting and reinstalling it. This problem is a lighting issue with the Omen Command center itself. 

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praveen196
HP Support Agent
HP Support Agent
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Message 4 of 6
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@SolaireUwU

 

Thank you for the update.

 

Please let us know when was working before.

 

Please update the chipset and BIOS.

 

Please click the below link to download the drivers.

 

I suggest you first uninstall the software completely from the control panel > programs 

 

Next run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Then download the latest Omen Command Center from this Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

 

Have a nice day!!

 

 

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SolaireUwU
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Message 5 of 6
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So I did exactly what you said, and at first i thought that i had already deleted the Omen command center program,but upon reinstalling it again, and opening it again, so i tried to uninstall it again, and it still showed the program wasn't installed. This all started after the app updated one day and reverted my color to the original red tint instead of the purple it was. 

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praveen196
HP Support Agent
HP Support Agent
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Message 6 of 6
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@SolaireUwU

 

Thank you for the update.

 

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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