cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 8
345
Flag Post
HP Recommended

Light of call answer/end not working

HP x360 1030 G2
Microsoft Windows 10 (64-bit)

Hello,

The call Button on my keyboard works and serves it purpose by answering and ending the calls. However The Green and red light on the keys do not work. It worked before i had done a clean install of windows. I downloaded all the HP Hotkey and collaboration software as well as a BIOS.

 

Thanks in advance.

7 REPLIES 7
Highlighted
Level 15
Level 15
22,530 22,473 2,057 4,904
Message 2 of 8
288
Flag Post
HP Recommended

Light of call answer/end not working

@mjav1 

Did you reinstall the HP drivers for your PC?

 

Doing a clean-install from other than HP OEM version will NOT install any HP drivers -- and that is most likely the issue.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
New member
4 3 0 0
Message 3 of 8
273
Flag Post
HP Recommended

Light of call answer/end not working

The only things i had installed from the website https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-x360-1030-g2/14169372?_td_pid=1&utm_so...  was the HP Notebook System BIOS Update (P80), HP Collaboration Keyboard Software, HP Hotkey Support - UWP. Is there any other specific software/drivers i may have missed?

Reply
0 Kudos
Highlighted
Level 15
Level 15
22,530 22,473 2,057 4,904
Message 4 of 8
221
Flag Post
HP Recommended

Light of call answer/end not working

@mjav1 

You should check to see if there are chipset drivers as well.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
New member
4 3 0 0
Message 5 of 8
199
Flag Post
HP Recommended

Light of call answer/end not working

@WAWood 

I have installed all the 8 Chipset drivers but the green and red light on the call buttons has still not appeared.

Reply
0 Kudos
Highlighted
Level 15
Level 15
22,530 22,473 2,057 4,904
Message 6 of 8
191
Flag Post
HP Recommended

Light of call answer/end not working

@mjav1 

Then I suggest you consider resetting it using the HP Cloud Recovery option.

 

You can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
New member
4 3 0 0
Message 7 of 8
174
Flag Post
HP Recommended

Light of call answer/end not working

@WAWood 

I have tried to reset my laptop using the HP cloud recovery tool but it continuously gives me an error that my product ID is invalid, can i just reset my laptop through the windows recovery settings?

Reply
0 Kudos
Highlighted
Level 15
Level 15
22,530 22,473 2,057 4,904
Message 8 of 8
138
Flag Post
HP Recommended

Light of call answer/end not working

@mjav1 

You can certainly try -- but it's likely that is not going to work.  If it does not, you need to look into ordering HP Recovery Media.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

 

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation