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KAIsibs
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Message 1 of 2
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Literally nothing works

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

This happened all on a Sunday. Was playing Lethal League with friends until it froze and gave me an orange screen, with 3 blue screen following after. And then it gave me the SrtTrail.txt error, which I learned how to get passed. But the moment I logged back into my laptop, everything from my shortcuts on my desktop to being able to access files disappeared. This also includes changing the internet, being able to hear the volume, accessing documents, accessing control panel, literally being able to access anything. The only thing I have access to is Google Chrome. I don't know if it's a windows problem or a HP laptop problem, but I can't fix it. Not even a factory reset, as it needs a recovery point, one that my laptop lost in the process of fixing Srttrail.txt error. I have come to a complete rock of fixing it, and am looking for help.

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WAWood
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Message 2 of 2
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HP Recommended

@KAIsibs 

Factory resets do not use recovery points -- you are confusing this with System Restore, which is basically useless.

 

It does use the Recovery partition and if that is corrupted, will not work -- and you would have to resort to using external media.

 

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.



I am a volunteer and I do not work for, nor represent, HP
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