Loading screen problem

[Miabanana]

yesterday my laptop was working okay and there were a lot of viruses on the laptop so I decided to reset it. After a few tries because it didn’t work, it finally started. When everything reset, the loading screen would take ages, it took 2 hours yesterday and it didn’t work so I gave up. Today I tried turning it on again and it took 4 hours and sill hasn’t turned on, I’ve tried doing the self test options and i don’t know what I’ve done, help?

[WAWood]

@Miabanana 

First off, I find it hard to accept your PC had a "lot of viruses" -- so HOW, exactly, did you determine that?

Second, a reset will take several hours because there is a lot of work to do, but after the reset (if it worked properly), when you then reboot your PC, it should redo the initial Setup all over again.  IF it did not do that, the reset did not work, properly.

And, if that is the case, the only recourse you would have now would be to do a factory reset using something known as HP Recovery Media ...

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

[Miabanana]

Thank you for the links and about the “viruses”, something would always pop up every second and when I first got the laptop, there were a few things downloaded on there but i didn’t mind and secondly, i write on this app and sometimes it would delete by itself, (not sure if that’s the laptops fault). Again thank you and I'll reply again if there has been any changes or if it started working again. Thank you, have a nice day/night. 

[iomare]

Hi,

Try performing HP diagnostics on the drive at boot. Turn off PC by holding power button. Turn on PC and keep on pressing ESC until startup menu appears. Next, press F2 to enter diagnostics and perform the test, try the fast test.

Let us know how the test goes.

Regards,

David