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Locked out of my computer

HP Recommended
Hp notebook energy star

I’m just trying to get into my computer to use it to create a job resume .. or wipe the whole computer clean . I have been on the Microsoft support phone number they pointed me to online support and all lead to “services are down at the moment please try again later” I have been “trying again later” for two months now . I just want to use my computer .. & I don’t want to take it into a shop .. I don’t have enough money right now I called them and they said it would be $125 right off the bat .. but I don’t have any money so please help me do it at my house 

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You need to tell us specifically what is happening when you turn on your laptop and try to login to it. 

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***Please mark Accept As Solution if my post solved your problem***

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