• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-13-2021 04:49 AM

HP Recommended
Product: Pavilion 15t-eg000 CTO
Operating System: Microsoft Windows 11

I am using Chrome to log into HP.COM. When I try to log in using my primary Chrome/Google profile, I get the normal sign in dialog but when I click the SIGN IN button it fails. There is an error message: 

INVALIDREQUEST

X-request-id: 20569340-578e-11ec-8de9-0b542bbaeb5c.41ec0290-5c09-11ec-8de9-0b542bbaeb5c

NOTE: the X-request-id is different with each attempt. When I use a different Chrome/Google profile I usually but not always have success. I am sure that the message is being generated from HP.COM but it must have something to do with the data for HP.COM that's in the profile. I really DO NOT want to totally reset the profile since I will loose a great deal of helpful data from the profile. TIA. Rick.

Category:
1 REPLY 1

‎12-13-2021 05:13 AM

HP Recommended

I did find a discussion of a similar problem where the respondent said "As it turns out, I had to take all my privacy settings for browsing OFF, then it works". I'm not sure what this means. I looked at my Chrome security settings and could not find one for safe browsing that looked more restrictive than normal. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.