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Locked

‎03-11-2022 02:45 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I think when i created the password it was entered wrong so i now cannot login to my laptop at all. When i try to do facotry reset it has an error and never gets past 32% and it then undoes the changes, how can i get into the system? Im losing my mind. I bought it from an individual and he also doesnt remember the three questions that he had put as his password reset options, i havent even veen able to use the laptop yet and its so very frustrating. Please help

Category:
1 REPLY 1

‎03-11-2022 03:15 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
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