• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-09-2020 07:13 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Spectre x360 -15-df0599na, running windows 10 64 bit, Build 19041, (version 2004)

 

I am seeing intermittent failures to output video to an external monitor over the thunderbolt 3 port (typically after waking from sleep or on restart) These can typically cured by rebooting/ unplugging the laptop and hub. The output is going via a thunderbolt 3 hub, (CalDigit TS3+). On investigation the current thunderbolt driver installed in the laptop appears to be relatively old, driver version 17.4.77.13 dated 16-05-2018, updating this driver seems a good place to start to fix this issue. In case it helps the device is marked as 'Thunderbolt(TM) Controler - 15EB' in device manager.

 

Looking for updated drivers on the relevant download page the most recent is 17.4.78.500 Rev.B for windows 10 v1909, which will not install as it is incompatible with my windows 10 v2004. Any idea where I could find an appropriate updated driver?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2020 07:31 AM - edited ‎09-09-2020 07:38 AM

HP Recommended

Hi:

 

See if you can manually install the driver as follows...

 

Go to the device manager.

 

Click on the Thunderbolt(TM) Controler - 15EB device in the device manager.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

If you did not delete the driver installation file, that folder will be located in C:\SWSetup\sp100927.

 

Make sure the Include Subfolders box is checked, and see if the driver installs that way.

 

Then restart the PC.

 

There is also this same driver with a different release date and file number.

 

17.4.78.500   Apr 14, 2020

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102376.exe

 

There is also a new Intel Thunderbolt 3 DCH Driver:

 

72 Rev.A     Jul 16, 2020

 

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106191.exe

 

DEVICES SUPPORTED:
PCI\VEN_8086&DEV_15EB="NB RTD3 Platform"
PCI\VEN_8086&DEV_15E8="DT RTD3 Platform"
PCI\VEN_8086&DEV_9A1B="TCSS Platform"

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎09-09-2020 07:31 AM - edited ‎09-09-2020 07:38 AM

HP Recommended

Hi:

 

See if you can manually install the driver as follows...

 

Go to the device manager.

 

Click on the Thunderbolt(TM) Controler - 15EB device in the device manager.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

If you did not delete the driver installation file, that folder will be located in C:\SWSetup\sp100927.

 

Make sure the Include Subfolders box is checked, and see if the driver installs that way.

 

Then restart the PC.

 

There is also this same driver with a different release date and file number.

 

17.4.78.500   Apr 14, 2020

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102376.exe

 

There is also a new Intel Thunderbolt 3 DCH Driver:

 

72 Rev.A     Jul 16, 2020

 

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106191.exe

 

DEVICES SUPPORTED:
PCI\VEN_8086&DEV_15EB="NB RTD3 Platform"
PCI\VEN_8086&DEV_15E8="DT RTD3 Platform"
PCI\VEN_8086&DEV_9A1B="TCSS Platform"

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-09-2020 09:51 AM

HP Recommended

Thanks, those worked like a charm, much appreciated!

Was this reply helpful? Yes No

‎09-09-2020 10:31 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.