Loss of Bluetooth functionality

[Lapiano_1-2]

Hello.  I have been using Bluetooth on my HP Split x 2 laptop for several years.  Recently the Bluetooth icon disappeared, and Bluetooth is no longer listed under Device Manager.  I have started the relevant Bluetooth services (via services.msc), but it has made no difference.  I have not made any changes to cause Bluetooth to disappear in this way.  I'd be most grateful if someone is patient enough to have sympathy for my outdated laptop.  Thank you from Lapiano_1-2.

[Treeko]

Hi @Lapiano_1-2 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this https://support.hp.com/in-en/document/ish_4129273-2331498-16 to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Lapiano_1-2]

Thank you Treeko for your reply.  I followed the steps according to your link.  According to HP Assistant, this laptop is "up to date with software and drivers".  

In the meantime I have connected a Bluetooth adapter, which does the job.  Nevertheless, it is inconvenient, so if you have any other suggestions, I'd be grateful.

[Treeko]

Hi @Lapiano_1-2 

I suggest you to keep drivers updated and that should help you further.

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support