Loss of audio driver/device

FGRbill · ‎06-17-2026

I have an HP OmniBook X Laptop 14-fe1003dx (A9FF7UA) laptop computer and when I reinstalled my current version of windows to fix a problem I now have no audio driver/device and my speaker Icon has an x over it. How can I restore the audio on this computer?

Pallipurath · ‎06-18-2026

Hi @FGRbill

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with your HP OmniBook X Laptop 14-fe1003dx (A9FF7UA) has no audio device detected after reinstalling Windows, follow these simple steps:

Run Windows Audio Troubleshooter

Press Windows + I to open Settings.
Go to System > Troubleshoot > Other troubleshooters.
Click Run next to Playing Audio.
Follow the on-screen instructions.

Check Device Manager

Press Windows + X and select Device Manager.
Expand Sound, video and game controllers.
If you see: A yellow exclamation mark – right-click the device and select uninstall driver and restart the device.
No audio device listed – click Action > Scan for hardware changes.

Install HP Drivers

Visit the HP Support website.
Enter your laptop model: HP OmniBook X 14-fe1003dx (A9FF7UA).
Download and install, in this order:
Chipset Driver
Restart the computer after installation.

Run Windows Update

Go to Settings > Windows Update.
Click Check for updates.
Install all available updates, including Optional updates > Driver updates.
Restart the PC.

Check BIOS

Restart the laptop and repeatedly press Esc, then press F10 to enter BIOS.
Press F9 to load BIOS defaults.
Select Yes, then press F10 to Save and Exit.
Once Windows loads, check if the audio device is detected.

Run HP Hardware Diagnostics

Turn off the laptop.
Turn it back on and repeatedly press Esc, then press F2.
Run the Audio Test and note any failure ID and share it.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

I'm an HP Employee.

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FGRbill · ‎06-20-2026

Thank you but none of these fixes worked. The chipset download extracted the files but they never installed. There was also no audio test found in the HP diagnostics.
I still have the same issues, No audio, the speaker icon has an x on it and there is no battery indicator available for the task bar and no battery and power category in my system settings or in the device manager. I have yellow triangles in the following items in the device manager.
Qualcomm All-Ways aware sensor platform device-display. It says, This device is currently waiting on another device or set of devices to start. (Code 51)
Qualcomm spectra 695 ISP camera always on sensing device. It says, Windows has stopped this device because it has reported problems. (Code 43)
Qualcomm audio DSP subsystem device It says, Windows has stopped this device because it has reported problems. (Code 43)
Qualcomm audio RPC daemon device. It says, This device is currently waiting on another device or set of devices to start. (Code 51) and Dependencies:
ACPI\QCOM0C1B\2&daba3ff&1
ACPI\QCOM0C5C\2&daba3ff&1
Qualcomm DCS device says, This device is currently waiting on another device or set of devices to start. (Code 51) and Dependencies:
ACPI\QCOM0C1B\2&daba3ff&1
ACPI\QCOM0C5C\2&daba3ff&1

Pallipurath · ‎06-20-2026

Hi @FGRbill

Thank you for responding.

This seems like a hardware issue and it will need a repair, I would request you to contact the nearest service center for assistance, if the device is out of warranty, it may incur charges: https://support.hp.com/in-en/help/service-center

Have a good day.