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HP Recommended
Pavillion x360
Microsoft Windows 10 (64-bit)

I might have lost my bill or invoice of my laptop. Any way I can regain it? 

2 REPLIES 2
HP Recommended

@Afoten 

 

If you purchased the device from the HP Store, at least in the region where I am located, HP always sends a confirmation email of the receipt of the order.  There is usually a followup email for the product having shipped - one or both of these is your receipt document. 

 

My experience:  The order number, date, and usually the contents of the order is included in at least one of the email messages you would have received.

 

If you have lost the email, ask your email provider for help.  Any and all email providers I've ever used keep massive backups of every piece of email ever sent or received by every single account.   Getting the provider to dig up and provide the email might take some doing (work) - whether you can get the data and how much work is involved depends on your provider.  You will likely need to provide proof of email account ownership and the details necessary to narrow the search - for example, the order number, the date, the item (device / content might not be enough - it depends on the search algorithm.)

 

I'm not sure at all that HP will provide a replacement receipt - there is every chance the information is not available for public retrieval.  I realize you are not the "public" but the idea of pulling that kind of private data for anyone might fall under protected information rights - either yours or that of HP.  ??

 

Finally,

If you still have the box in which the item was shipped, look for the shipping information tag on the side of the box.  This can be used to help prove ownership - the information on the shipping label might vary by region, of course.

 

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Dragon-Fur

HP Recommended

I did give them email but the only thing they did with it was that make a purchase of microsoft 360 which came in with the laptop and I did not receive any other email to the best of my knowledge but I do have the box and there is a tag of the shipping company.

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