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n2bnfitmike
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Message 1 of 4
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Lost my touchscreen

x360 convertible laptop
Microsoft Windows 10 (64-bit)

Hi - if anyone can help me I'll send you a pizza. I was trying to upgrade windows 10, but learned I did not have enough space on the C drive and my computer kept getting stuck trying to upgrade. I finally deleted somes apps, files, etc., which I was not sure about hoping to free up space. The update never did work, but what did happen is my touchscreen quit working. Somehow I must have deleted the touchscreen driver? I can't find the driver for my laptop anywhere - the microsoft support people tried to reset my computer but were unsuccessful. Can someone please help me - I was a firefighter - I suck on computers . . . Everything in my house is still blinking 12:00 🙂 ..... thank you MIke

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HP Support Agent
HP Support Agent
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Message 2 of 4
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Lost my touchscreen

@n2bnfitmike,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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n2bnfitmike
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Message 3 of 4
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Lost my touchscreen

I will look at when I get back in town in 2 days - thank you much Mike

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Lost my touchscreen

@n2bnfitmike,

 

Thank you for keeping me posted.

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

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