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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Lost programs and software after a Windows 10 reset

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01-25-2022 08:45 PM
After a Windows 10 reset I lost programs and software for other non-HP stuff.... such as beats audio and features for the AMD processor etc. When I go to programs and features lots of stuff is gone. I did not know that these programs and software were going to be removed. How do I get them back, and running properly without caucusing any issues? Do I have to go to the manufacture's website for software and drivers?
Solved! Go to Solution.
Accepted Solutions
01-26-2022 07:24 AM
Hi:
You should be able to reinstall the drivers and important software from your notebook's support page.
Some of the HP software may not be available.
The Beats audio is supposed to be installed by the Realtek audio driver.
For some reason, HP does not provide the AMD chipset driver, so you can download and install the W10 chipset driver from the link below.
Restart the PC after installing the driver.
01-26-2022 07:24 AM
Hi:
You should be able to reinstall the drivers and important software from your notebook's support page.
Some of the HP software may not be available.
The Beats audio is supposed to be installed by the Realtek audio driver.
For some reason, HP does not provide the AMD chipset driver, so you can download and install the W10 chipset driver from the link below.
Restart the PC after installing the driver.