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Locked

‎01-25-2022 08:45 PM

HP Recommended
Product: HP Pavilion Notebook - 15z-p100 CTO (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

After a Windows 10 reset I lost programs and software for other non-HP stuff.... such as beats audio and features for the AMD processor etc. When I go to programs and features lots of stuff is gone. I did not know that these programs and software were going to be removed. How do I get them back, and running properly without caucusing any issues? Do I have to go to the manufacture's website for software and drivers? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2022 07:24 AM

HP Recommended

Hi:

 

You should be able to reinstall the drivers and important software from your notebook's support page.

 

HP Pavilion Notebook - 15z-p100 CTO (ENERGY STAR) Software and Driver Downloads | HP® Customer Suppo...

 

Some of the HP software may not be available.  

 

The Beats audio is supposed to be installed by the Realtek audio driver.

 

For some reason, HP does not provide the AMD chipset driver, so you can download and install the W10 chipset driver from the link below.

 

970 Drivers & Support | AMD

 

Restart the PC after installing the driver.

View solution in original post

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1 REPLY 1

‎01-26-2022 07:24 AM

HP Recommended

Hi:

 

You should be able to reinstall the drivers and important software from your notebook's support page.

 

HP Pavilion Notebook - 15z-p100 CTO (ENERGY STAR) Software and Driver Downloads | HP® Customer Suppo...

 

Some of the HP software may not be available.  

 

The Beats audio is supposed to be installed by the Realtek audio driver.

 

For some reason, HP does not provide the AMD chipset driver, so you can download and install the W10 chipset driver from the link below.

 

970 Drivers & Support | AMD

 

Restart the PC after installing the driver.

1 person found this reply helpful
Was this reply helpful? Yes No
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