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‎06-04-2017 03:56 PM

HP Recommended
Product: Envy 17t J100 Quad Tpuch Smart
Operating System: Microsoft Windows 10 (64-bit)

I received the latest Windows 10 update. Immediately after restarting my notebook, the sound became extremely low. I have checked all speaker settings and they are at maximum volume. A test of the speakers show that the sound is perfect. Also after the restart, I received the message that a vcruntime140.dll  could not be found. I do not know if the missing dll is causing my sound problem. I want to go back to the earlier build of Windows 10, but while attempting to do so, I received a warning to seek support.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2017 04:15 PM

HP Recommended

Hi,

 

Please try the following drivers (the fisrt one first):

 

  http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
  http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎06-04-2017 04:15 PM

HP Recommended

Hi,

 

Please try the following drivers (the fisrt one first):

 

  http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
  http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-04-2017 04:37 PM

HP Recommended

The first one worked, thanks so much. You don't think I should load the second one do you? I still have the AccelerometerST.exe system error "vcruntime140.dll" was not found.  Should I persue this seperately?

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