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badHTML
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Solved!

M.2 not recognized. Cannot find hardware supported storage drivers.

HP Recommended
HP Envy 360x
Microsoft Windows 10 (64-bit)

Model #: 15m-ed1023dx

 

A laptop I am working on is not recognizing the M.2 ssd and is the only drive installed.

Upon attempting to reinstall windows, I get the "cannot locate disk drives".

I believe it to be a storage driver issue, the problem is that the only storage drivers available for this model through HP is the Realtek Card Reader driver.

I tried a couple of drivers I came across upon my research but all of are not supported by the PCs hardware.

In the bios, there is nothing to switch between UEFI and such which I also found odd.

All hardware diagnostics come back as passed.

I am hoping it might be as easy as obtaining the proper driver to manually load at Windows reinstall.

Any ideas?

Thanks in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,377 64,941 22,060 33,979
Message 2 of 4
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HP Recommended

Hi:

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

No doubt you will have the same issue, so download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

View solution in original post

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Paul_Tikkanen
Level 21
Level 21
141,377 64,941 22,060 33,979
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

No doubt you will have the same issue, so download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

1 person found this reply helpful
Was this reply helpful? Yes No
badHTML
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Message 3 of 4
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HP Recommended

Driver worked perfectly! Thanks a bunch.

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Paul_Tikkanen
Level 21
Level 21
141,377 64,941 22,060 33,979
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HP Recommended

You're very welcome.

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