cancel
Showing results for 
Search instead for 
Did you mean: 
u9
Level 1
3 1 0 0
Message 1 of 4
307
Flag Post

M S OFFFICE PRODUXT KEY MISSING

HP Recommended
HP Notebook 15-da1041TU
Microsoft Windows 10 (64-bit)

Sir, 

 I purchased a HP Laptop [Product Name : HP Notebook 15-da1041TU, Product No 6FS90PA, Sl No. [personal information removed]) on 24.05.2019 from HP World, (Tristar Gadgets), Marappalam, Trivandrum, Kerala, India, for my Son  [personal information removed]. The copy of invoice (No.B 2342 dated 24-05-2019) is with me. As experienced some processing delay, the system was formatted by me in the above firm itself on last week. Unfortunately, I forgot the email id provided for activating the M.S.Office (Home & Student) on purchase time. Hence,  I am unable to retrieve the PRODUCT KEY of software and also to reactivate the original version of MS Office software in my Laptop.   In this situation, I request that necessary action may please be taken to retrieve my lost PRODUCTKEY / email id based on my System No at the earliest. After purchase, no email/call from HP has been received so far. So, I understand that the dealer did not used my ID to activate the MS Office. So I doubt that there is possibility to activate MS office by using their own email  id by the dealer/workers in the SHOP purchased purposefully. When contacted, the dealer is saying that they are helpless.

As per my memory, the data shown below had been given to the above firm regarding this purchase.

NAME: SUDHIR K, 

[personal information removed]

The Mobile No. shown in the invoice was not for me, it was the Mob No of the Manager of Finance firm which was financing for the purchase.

I also request that please conduct a verification based on my laptop Sl No, to know whether anybody has been used my PRODUCT KEY to activate MS office in their system and to block them from the operation and to returned mw the same. 

With Regards, SUDHIR. K. 

END, 

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
6,098 6,096 267 342
Message 2 of 4
Flag Post
HP Recommended

Hi@u9,

 

Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

 

Microsoft offices product key activation  need to contact  Microsoft support team As we have limited support boundaries in the support community as of now,

   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Was this reply helpful? Yes No
u9
Author
Level 1
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Dear, I contacted Microsoft. After verification, they have informed that my mail ID and mobile no provided in purchase time to thr dealer are not in their data base  They also advised to contact the HP. Pl inform the way to get my product key at the earliest. Also, if the key is stolen by anybody, they have to banned from using of my key. THANK YOU. 

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
6,098 6,096 267 342
Message 4 of 4
Flag Post
HP Recommended

Hi @u9, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

 As we have limited support boundaries in the support community as of now,

 

 I'd suggest you Contact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation