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06-08-2021 06:32 PM
First off, the version of Office that comes preloaded on HP PCs is a trial version, and since that expires, it does NOT activate.
IF you are trying activate that version, you will not succeed.
Second, if you believe that you purchased Office included with your HP PC, then you will have to contact HP Customer Support directly because we here can not assist you in that activation.
HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true
I am a volunteer and I do not work for, nor represent, HP
06-09-2021 07:04 AM
If you see a Let's get started screen with options to try, buy, or activate Office, this means that Office is installed on your new PC as a 1-month trial of Microsoft 365 Family. You won't receive a product key from your PC manufacturer unless you paid for an Office product key card. Instead, you can start a trial of Microsoft 365 Family, or buy Office
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