07-20-2019 07:39 AM
I RECENTLY PURCHASED A LAPTOP FROM THE BRAND HP AND I HAVE NOT RECEIVED THE MICROSOFT OFFICE KEY DUE TO WHICH I CAN'T ACCESS MICROSOFT OFFICE. SO I REQUEST YOU TO KINDLY SEND THE MICROSOFT OFFICE KEY THAT HAD TO BE SENT TO ME WITH THE PRODUCT. I AM FACING PROBLEMS IN MY WORK DUE TO THIS SO I REQUEST YOU TO SEND IT AS SOON AS POSSIBLE
07-20-2019 09:41 AM
There are several issues here ...
First, we here have no access to any product keys, so there is nothing we can send you.
Second, the MS Office that comes preloaded on HP PCs is a TRIAL version of Office 365 -- and since that will expire, it can not be activated and does not use a key. If you have that version, you have to go to Microsoft and purchase the full version from them.
Third, if you did purchase the full version of Office 365 with your PC, then you will need to contact HP Customer Support directly to see what assistance they can provide ...
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP